Terms and Conditions

Please check your order carefully. Completing checkout is a commitment to pay for your order. Please contact us immediately if you have made a mistake. Ferncliffe Roslin Ltd T/A Dolly's Tearoom Chapel Cross Guesthouse

We do not store credit card details nor do we share customer details with any 3rd parties.
We use DOJO to collect and process transaction information. We take your privacy seriously and are committed to complying with GDPR. We do not store credit card details, nor do we share customer details with any 3rd parties.

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon business times this could be as little as a few minutes. Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.

Proof of age (18 years and over) must be provided when purchasing Alcohol. Under 25? Please be prepared to show Proof of age when buying age restricted products.

If you have a problem with your order please call Ferncliffe Roslin Ltd on 0131 440 3328 Email :- enquiries@chapelcrossguesthouse.co.uk or write to us at Ferncliffe Roslin Ltd, Dolly's Tea Room, Chapel Cross Guest House, 2 Penicuik Road, Roslin, Midlothian, Scotland, EH25 9LH